Help - Discovery Tool - FAQ
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FrontCounter BC Discovery Tool - FAQ

What is the FrontCounter BC Discovery Tool?

The FrontCounter BC Discovery Tool is a free interactive web service for public users to view land information. Public users who are considering submitting a land use application to FrontCounter BC can use the tool to see if other interests or tenures exist in the area they are interested in applying for.

Why should I use the FrontCounter BC Discovery Tool?

The FrontCounter BC Discovery Tool:

  • Allows the general public to view land information
  • Provides a free public service that does not require the user to login or provide identification
  • Helps identify areas of land (such as private land, First Nation Reserves, Parks etc.) that are probably not available for application
  • Provides the public with a tool to conduct independent land research that can save time and money

What do I need to do to start using the FrontCounter BC Discovery Tool?

To use the FrontCounter BC Discovery tool, you must have access to the internet and have Google Earth loaded on your computer. Google Earth is a free internet service you can use to view information about the earth. 

I am having trouble using the FrontCounter BC Discovery Tool. How can I get help?

If you need help, please call FrontCounter BC's Toll Free service at 1-877-855-3222.

A representative is available Monday through Friday (except Holidays) from 8:30 am to 4:30 pm (PST). Please leave a voice message is you are calling after hours and a representative will return your call the next business day.

You can also E-mail FrontCounter BC at FrontCounterBC@gov.bc.ca

How can I learn to use the FrontCounter BC Discovery Tool?

The FrontCounter BC Discovery Tool Tutorial will help you get started using the tool.

I can only access the internet using dial-up. Can I still use the FrontCounter BC Discovery Tool?

Yes, you can probably use the FrontCounter BC Discovery Tool, but it may be very slow to respond. You may want to consider using a public computer access terminal at a FrontCounter BC office in your area. Visit the FrontCounter BC website at www.frontcounterbc.gov.bc.ca to find the nearest FrontCounter BC office.

Can I use the FrontCounter BC Discovery Tool to create my application map?

You may be able to create your application map using the FrontCounter BC Discovery Tool. However, you should contact FrontCounter BC to find out if there are any other requirements before you submit your application.

How accurate is the land information displayed by the FrontCounter BC Discovery Tool?

The land information displayed by the FrontCounter BC Discovery Tool is acquired from government agencies. As land information is constantly changing, the information cannot be confirmed as accurate until verified by FrontCounter BC. It is also important to know that not all information about private land in the province is available in electronic form. The government is working on completing the private land layer, however you should be aware private land information may be missing in some areas of the province.

Will my application be approved if I don’t see any land use conflicts in the area I am interested in?

No, the FrontCounter BC Discovery Tool is a way to browse base map information (such as rivers and lakes) and primary land use activities (such as private land, First Nation Reserves, Crown Land Leases, Parks etc.). The FrontCounter BC Discovery Tool does not show all land use tenures (such as forest or mining tenures) that may exist in the area. The FrontCounter BC Discovery Tool will help you decide if an application is feasible. FrontCounter BC will let you know if other land use activities exist that may or may not be compatible with your application.

Does the FrontCounter BC Discovery Tool provide detailed land use information?

No, the FrontCounter BC Discovery Tool only displays land use activities (such as private land) for areas that are not likely suitable for application. If you require detailed land use information, contact FrontCounter BC.

Users experienced with web-enabled mapping applications may be interested in trying the Integrated Land and Resource Registry (ILRR). The ILRR provides additional functionality (such as generating reports). However, non-government users must acquire a BCeID prior to using the ILRR. Visit the ILRR website at www.ilrr.ca for more information.

How long will it take for FrontCounter BC to answer my e-mail?

You will receive a confirmation email from FrontCounter BC within 24 hours of when your email is received. Land use in some areas of British Columbia is very complex and it may take some time for FrontCounter BC to thoroughly investigate your request. FrontCounter BC will make every effort to answer your inquiry as quickly as possible.

How do I find out more about land information in British Columbia?

Information about Crown land interests, land management plans, land programs and various types of land tenures are managed and stored by the government of British Columbia. If you want to learn more about land information, you can browse the GeoBC Gateway at http://www.geobc.gov.bc.ca.